Chapter and Vines Policies
Privacy Policy
Last updated: 08/01/26
Chapter & Vines respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or subscribe to our services.
1. Who We Are
Chapter & Vines is an Irish-based literary subscription and community platform.
For the purposes of GDPR, we are the data controller.
📧 Contact: louise@chapterandvines.com
2. Information We Collect
We may collect:
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Name
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Email address
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Billing and delivery address
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Payment information (processed securely via third-party providers)
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Subscription preferences
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Website usage data (cookies, analytics)
We only collect what is necessary to provide our services.
3. How We Use Your Information
We use your data to:
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Process subscriptions and orders
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Deliver products
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Communicate with you about your account
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Improve our services and website
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Meet legal and regulatory obligations
4. Sharing Your Information
We do not sell your data.
We may share data with trusted third parties only where necessary:
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Payment processors
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Shipping providers
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Website and analytics platforms
All partners comply with GDPR.
5. Data Storage & Security
Your data is stored securely. We take reasonable steps to protect it from loss, misuse, or unauthorised access.
6. Your Rights (GDPR)
You have the right to:
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Access your data
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Request correction or deletion
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Withdraw consent
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Lodge a complaint with the Data Protection Commission (Ireland)
7. Cookies
We use cookies to improve site functionality and analytics. You can manage cookie preferences via your browser settings.
8. Contact
If you have questions about this policy, contact:
📧 louise@chapterandvines.com
Terms & Conditions
Last updated: 08/01/26
By using the Chapter & Vines website, you agree to the following terms.
1. About Our Service
Chapter & Vines offers curated book subscriptions and literary lifestyle products. Subscriptions may include physical goods and digital content.
2. Subscriptions
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Subscriptions are billed monthly unless stated otherwise
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You may cancel at any time before the next billing cycle
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Cancellation applies to future boxes only
3. Pricing
All prices are listed in Euro (€) and include applicable Irish VAT where required.
Prices may change, but existing subscriptions will be notified in advance.
4. Availability
All items are subject to availability. In rare cases, we may substitute items of equal or greater value.
5. Intellectual Property
All content on this site — including text, designs, branding, and original materials — is the property of Chapter & Vines and may not be reproduced without permission.
6. Limitation of Liability
We are not liable for indirect losses or damages resulting from use of the site or subscription service, except where required by law.
7. Governing Law
These terms are governed by the laws of Ireland.
Shipping Policy
Last updated: 08/01/26
Dispatch
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Boxes ship once per month
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Dispatch dates are communicated via email and social media
Delivery Areas
We currently ship:
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Ireland
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Selected international destinations (where available)
Shipping times vary by location.
Shipping Costs
Shipping costs are calculated at checkout.
Delays
Occasional delays may occur due to postal services or supply issues. We will always communicate updates transparently.
Returns & Refunds Policy
Last updated: 08/01/26
Due to the curated and limited nature of our boxes:
Subscriptions
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Subscription boxes are non-refundable once dispatched
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You may cancel future deliveries at any time
Damaged Items
If your box arrives damaged:
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Contact us within 48 hours
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Include photos of damage
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We will arrange a replacement or refund where appropriate
Faulty or Incorrect Items
We will always correct genuine errors — just let us know.
Cancellation Policy
You may cancel your subscription:
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Anytime before your next billing date
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Via your account or by contacting us
Cancellations apply to future boxes only.
Accessibility Statement
Chapter & Vines is committed to providing a website that is accessible to all users. If you experience any difficulty accessing content, please contact us and we will do our best to assist.
Contact Us
For all enquiries:
📧 louise@chapterandvines.com
📍 Ireland